User Terms and Conditions

This page sets out the terms and conditions that govern use of our platform. It explains the rules we apply to accounts, deposits and withdrawals, promotions, acceptable use and how we handle disputes. By registering and using our services you accept these terms and any additional rules that apply to specific products or promotions. We operate the platform and provide the services described here, and you agree to use the site in line with these conditions.

Account responsibilities

You are responsible for keeping your account details secure, including your password and any authentication methods. You must provide accurate personal information and update it if things change. We may suspend, restrict or close accounts where we suspect fraud, abuse, breached terms or where verification checks are not completed. Multiple accounts under the same identity are not permitted unless we expressly agree in writing. You must notify us immediately of any unauthorised access.

Eligibility requirements

Only users who meet our eligibility criteria may open an account. You must be at least 18 years old and able to form legally binding contracts. Accounts are available only in territories where our services may be lawfully offered. We may perform age and identity checks and refuse or close accounts that do not meet our requirements. If you are subject to any local restriction you must not register or use the service.

Acceptable platform use

You must not use the platform for unlawful purposes, to launder money, or to attempt to manipulate any game or service. Automated play, collusion, chargeback abuse and activity designed to undermine the integrity of games or promotions are prohibited. We reserve the right to investigate suspicious activity and to withhold funds while we review any suspected breach. Use of VPNs or other tools to bypass location controls may lead to account restriction.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which are provided when the offer is available. Bonus funds are held separately from cash balance and may carry wagering, game-weighting and maximum-bet restrictions. Where a promotion requires opt-in or a code, details will be shown at the time of the offer. We may refuse, withdraw or amend promotions at our discretion and suspend bonus play where we believe a user is acting abusively or in breach of the rules.

Deposits and withdrawals

All deposit and withdrawal options that we make available will be shown in your account. We apply verification checks before accepting payment methods and before allowing withdrawals. Processing times, minimum and maximum amounts and any fees are displayed in the cashier. We may apply source-of-funds checks, forfeit bonuses where payment disputes occur, and require documents to release funds. Withdrawal approvals may be paused while we complete compliance or identity checks.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We aim to acknowledge and resolve disputes promptly. If we cannot reach agreement we will explain available escalation routes and any independent dispute or arbitration processes that apply to the services you used. While a complaint is being investigated certain account functions may be restricted.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will notify registered users via the account or by other reasonable means. Continued use after notice of an update constitutes acceptance of the revised terms. If you do not accept any change you should stop using the service and close your account in line with our account closure process.